Pricing plans

Once your trial period ends, your account will be deactivated for 30 days, after which it will be terminated completely. You can login and subscribe to a plan within this duration to resume services.

You can choose a billing option (eg., annual, semi-annual billing) and pay for a subscription plan of your choice by credit or debit card. To pay for a subscription plan, access Settings > Virtual Practice Subscription > Virtual Practice Plans on your Virtual Practice Manager. Subscription payments can be done before or after the expiry of your free trial.

Yes, you can upgrade or downgrade your subscription, any time. Note that there will be no refunds on downgrading your subscription. In case you are downgrading, additional credits will be available for the payment made towards your current billing cycle, which will be utilized for payment of the new subscription plan. In case you are upgrading, you will be billed immediately for the difference in pricing of your current plan and new plan, till the next billing.

Team users refer to anyone you can add to your Virtual Practice team and they would generally be the healthcare providers, nurses, administrators, etc. of your organization. They can then individually login to your Virtual Practice Manager under their own accounts, to provide and manage services. Each plan supports a number of team users and you can choose one that meets your requirements. On the other hand, patient users are unlimited and free on all plans.

We accept credit and debit cards for subscription payments.

Yes, we do support mapping of a custom domain to the patient portal website which allows you to use your own domain e.g. www.yourcompanyname.com instead of yourcompanyname.yopractice.com. Once you have taken up a paid subscription, contact our support team and we will guide you through the process. For more information on mapping your own domain to your patient portal, click here.